Terms and Conditions

 

 

Ordering

Orders will only be processed once full payment is received. Orders must be placed at least 24 hours before requested delivery date. Example, orders for the 24th are accepted until 7:59 A.M. (Cebu time) on the 23rd. If you need your order delivered sooner than 24 hours, then let us know and we will let you know if we can accommodate and a 10% rush order fee will be added. Flower arrangements are a work of art. No two designs or flowers are exactly alike. This is why we like to have a day notice so we can create the perfect arrangement for you.

Terms and Conditions

Pricing will increase during peak times and holidays and without notice.

 

Delivery Policy

Delivery Times

Monday 1pm-6pm

Tuesday-Saturday 9am-6pm

Sunday No deliveries

Other times and days may be requested but we cannot guarantee it unless you contact us prior to ordering and we approve your request. We are unable to commit to exact delivery times, but we do our best and usually do deliver as requested.

When conditions out of our control (weather, traffic) prevent normal delivery, we will reattempt delivery at our cost as soon as practical.

A recipient phone number is required with each order, or a phone number of someone who will accept the order on their behalf. For house addresses, if we are unable to locate the house on google maps then we will have to call the receiver prior to delivery attempt. When ordering try to give us landmarks or a link to a google map location.

We respect your wish to make the order a surprise and will only contact the recipient if we cannot find the delivery location. See redelivery.

Condo/businesses sometimes the security guard or doorman may not let us enter the building so the delivery will be left with that person and they will contact the receiver.

 

Anonymous Sender

We respect your wish to remain anonymous and will not tell the recipient any of your information. Just check the box when ordering to remain anonymous.

 

 

Refunds/Cancellation Terms and Conditions

Orders may be canceled at least 48 hours before scheduled delivery and will receive full refund less a 10% fee if paid by Paypal.

Orders canceled within 48 hours of scheduled delivery will not receive any refund because each order is custom made and cannot be resold.

If a receiver declines to accept your delivery, we are not able to provide a refund. This is counted as a successful delivery. Please ensure that they are willing to accept the delivery prior to ordering.

No refunds for unsuccessful delivery due to incomplete or incorrect address, incorrect or missing phone number or recipient name or refusal. If the delivery is unsuccessful the order will be brought back to the shop where the recipient may pick it up anytime. See redelivery.

If a delivered order fails to meet your expectations, we will replace with a like item at our cost so long as you let us know with in 24 hours of delivery.

 

Redelivery Terms and Conditions

If redelivery is requested a delivery fee equal to the original delivery fee will be charged. The new fee must be paid before redelivery is attempted. Redelivery will only be attempted once the address is confirmed with the recipient. They are willing to accept the order and they will be there to accept it. Flowers are perishable and after two day of scheduled delivery where no redelivery is scheduled, or the recipient does not pick the flowers up from the shop, the order will be considered abandoned and completed.

 

Substitution

If for some reason we run out of an item or the item is not available, then we will substitute with an item of equal value. If there is time, then we will contact you first.

 

Valentine’s Day

Orders will be accepted after January 14th up to February 12th at 11:59pm Cebu time for February 14th delivery. Orders prior to January 14th will be fully refunded. You may order again after January 14th once peak season prices have been established.

Only 30 paid confirmed orders will be accepted for the 14th. Once order slots are full you may only order for the 13th or 15th. No specific delivery times can guaranteed due to high volume. Deliveries will be made between 7am and 8pm with business deliveries during business hours.

 

 

 

Terms and Conditions

Flowers Direct Cebu is NOT affiliated with any other flower shop or flower ordering website. 100% of orders are custom made by us in our Real flower shop location in Cebu.

All pictures on our website are 100% real. Actual products we have in stock and actual bouquets we designed and made. Be careful ordering from fake websites that stole their pictures and have no Real flower shop location in Cebu.

All pictures and content on this site are original by Flowers Direct Cebu / FdCebu and our property unless otherwise stated. Any use without prior written permission will be reported to the proper authorities and legal action will be taken.

Any registered trade marks or copyrights used on our site are used with permission and are property of their owners.

 

Frequently Asked Questions

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